Bajii Privacy Policy — How We Handle Your Personal Data

01 Overview

Bajii ("we", "us", "our") operates the online gaming platform at bajii.org. As part of running this platform for players in Bangladesh, we collect and process certain personal data. This Privacy Policy explains how we do that, why we do it, and what it means for you as a bajii player.

This policy applies to all personal data collected through the bajii website, mobile applications, customer support channels, and any other bajii services. By registering an account on bajii or using our platform in any way, you acknowledge that you have read and understood this Privacy Policy.

This policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy. Together, these three documents form the full framework governing your relationship with bajii.

02 What We Collect

Bajii collects personal data in several categories. Here is a clear breakdown of what we collect and why each category is necessary:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or responsible gaming obligations.

03 How We Collect It

Bajii collects your personal data through the following means:

• Direct interactions: When you register an account, make a deposit, place a bet, contact support, or update your profile on bajii, you provide data directly to us.
• Automated technologies: When you use the bajii platform, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies. See Section 7 for more on cookies.
• Payment processors: When you deposit or withdraw via bKash, Nagad, or Rocket, our payment processing partners share transaction confirmation data with bajii to credit or debit your account correctly.
• Identity verification services: If bajii uses a third-party service to verify your identity or age, that service may share verification results with us. We do not receive raw copies of your identity documents from these services unless you submit them directly.
• Fraud prevention tools: Bajii uses automated tools to detect unusual activity. These tools may process technical data about your device and behaviour on the platform.

04 How We Use Your Data

Bajii uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. Here is how your data is used:

• Account management: Creating, maintaining, and securing your bajii account, including verifying your identity and age.
• Payment processing: Handling deposits and withdrawals via bKash, Nagad, and Rocket accurately and securely.
• Platform operation: Delivering games, settling bets, calculating winnings, and maintaining the overall bajii experience.
• Customer support: Responding to your queries, resolving disputes, and improving the quality of our support service.
• Security and fraud prevention: Detecting and preventing fraudulent activity, money laundering, and other prohibited conduct on bajii.
• Legal compliance: Meeting our obligations under applicable laws and regulations, including responding to lawful requests from authorities.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and providing appropriate interventions or tools.
• Platform improvement: Analysing aggregated usage data to understand how players use bajii and improve the platform over time.
• Communications: Sending you important account notifications, security alerts, and — where you have opted in — promotional messages about bajii offers.

Bajii does not use your personal data for profiling for third-party advertising purposes, and we do not sell your data to any external marketing companies.

05 Legal Basis for Processing

Every time bajii processes your personal data, we do so on one of the following legal grounds:

• Contract performance: Processing your data is necessary to fulfil our obligations to you under the bajii Terms and Conditions — for example, running your account and processing your payments.
• Legal obligation: Bajii is required by law to collect and retain certain data, including for anti-money laundering (AML) and know-your-customer (KYC) compliance.
• Legitimate interests: Bajii has a legitimate interest in keeping the platform secure, preventing fraud, and improving our services. We only rely on this basis where our interests are not overridden by your rights.
• Consent: Where we send you optional marketing communications or use non-essential cookies, we do so only with your explicit consent. You can withdraw consent at any time.

06 Sharing Your Data

Bajii does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances:

• Payment providers: We share necessary transaction data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Identity verification providers: Where required, we may share your submitted identity documents with a third-party verification service to confirm your age and identity. These providers are contractually bound to handle your data securely.
• Fraud prevention and security services: Bajii may share technical data with security service providers to detect and prevent fraud, cheating, and other prohibited activity on the platform.
• Legal and regulatory authorities: Bajii may be required to disclose your data to law enforcement, regulatory bodies, or courts in response to a lawful request. We will always handle such requests in accordance with applicable law.
• Business transfers: In the event that bajii undergoes a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. You will be notified of any such change and your rights will be protected.

All third parties with whom bajii shares data are required to handle it securely and in accordance with applicable privacy laws. We do not permit third parties to use your data for their own marketing purposes.

07 Cookies

Bajii uses cookies and similar technologies on our platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use bajii.

We use the following types of cookies:

• Essential cookies: These are necessary for the bajii platform to function. They enable core features like logging in, maintaining your session, and processing transactions. You cannot opt out of essential cookies without stopping use of the platform.
• Analytics cookies: These help us understand how players navigate bajii — which pages are visited most, where players drop off, and how the platform performs. This data is aggregated and anonymised.
• Security cookies: These help bajii detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious transactions.
• Preference cookies: These remember your settings and preferences on bajii, such as your language or display preferences, so you don't have to reset them every visit.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the bajii platform. For essential cookies, no opt-out is available as they are required for the platform to operate.

08 Data Retention

Bajii retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, and operational requirements. Here is a general guide to our retention periods:

• Account data: Retained for the duration of your account and for a minimum of 5 years after account closure, in line with anti-money laundering regulations.
• Transaction data: Retained for a minimum of 5 years from the date of each transaction.
• Support communications: Retained for up to 3 years from the date of the last interaction.
• Technical and usage data: Typically retained for up to 2 years, after which it is anonymised or deleted.
• Identity verification documents: Retained for the period required by applicable law, typically 5 years from account closure.

When your data is no longer required, bajii will securely delete or anonymise it. If you request deletion of your data before the end of a mandatory retention period, we will restrict processing of that data to the minimum required by law and delete it as soon as the retention period expires.

09 Security

Bajii takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure.

• Encryption: All data transmitted between your device and bajii is encrypted using industry-standard TLS (Transport Layer Security) protocols.
• Access controls: Access to personal data within bajii is restricted to staff who need it to perform their job functions. All staff with data access are trained on data protection obligations.
• Secure storage: Personal data is stored on secure servers with appropriate physical and logical access controls.
• Monitoring: Bajii continuously monitors its systems for signs of unauthorised access or unusual activity.
• Incident response: In the event of a data breach that poses a risk to your rights, bajii will notify affected players and relevant authorities as required by law.

10 Your Rights

As a bajii player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe and at no charge for standard requests.

• Right of access: You can request a copy of the personal data bajii holds about you.
• Right to rectification: If any of your personal data held by bajii is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: You can ask bajii to delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: You can ask bajii to limit how we use your data in certain circumstances — for example, while a dispute is being resolved.
• Right to data portability: You can request a copy of your personal data in a structured, machine-readable format.
• Right to object: You can object to bajii processing your data on the basis of legitimate interests, including for direct marketing purposes.
• Right to withdraw consent: Where bajii processes your data based on your consent, you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Please note that some of these rights are subject to limitations. For example, we cannot delete data that we are legally required to retain. Where we are unable to fulfil a request in full, we will explain why.

11 Children

Bajii is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use bajii or provide any personal data to us.

If bajii becomes aware that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on bajii, please contact us at [email protected] so we can investigate and take appropriate action.

Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gaming platforms. Bajii supports these efforts and takes underage access extremely seriously.

12 Changes to This Policy

Bajii may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players via email or an in-platform notification before the changes take effect.

The "Last updated" date at the top of this page shows when the policy was most recently revised. We encourage you to review this page periodically. Your continued use of bajii after an updated policy has been posted means you accept the revised terms. If you do not agree with any changes, you should stop using bajii and contact us to close your account.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how bajii handles your personal data, please get in touch. Our team is available around the clock and will handle all privacy-related queries with care and confidentiality.

For responsible gaming support, visit our Responsible Gaming page. For the full rules governing your use of bajii, see our Terms and Conditions.